Support.
Three ways to reach the Bingo 101 team - live chat, the in-app help menu, and the policy documents linked from the footer.
Live chat
Private ticket, real replies.
Open the chat window at /contact/. Send a message and keep the window open; replies appear in the same conversation.
Open live chat
In-app
Help menu inside the app.
Open the side menu inside the Bingo 101 app, then tap Help. The same support desk answers in-app tickets and web tickets in one queue.
Setup notes
Policy
Terms, privacy, legal.
For account-level questions about KYC, withdrawal timelines, or jurisdictional rules, the policy documents are the authoritative source.
Read the policiesWhat the support desk handles.
- Account access and password resets.
- KYC document review and re-submission.
- Deposit and withdrawal status.
- Bonus credit and wagering status.
- Self-exclusion and account closure.
- Responsible-gaming concerns.
- Bug reports with screenshot evidence.
- Promo terms clarification.
- VIP tier movement.
- Race leaderboard disputes.
- Affiliate referrals (use /refer/ for the policy).
- Anything else the FAQ doesn't cover.